Job title IT Support Specialist II
Reports to Senior Director of Application Support
Location East Lansing, MI
Range and Grade  
FLSA Status Exempt
DOA F (Nil)
Company/Department Application Support

Position Purpose

The IT Support Specialist works as part of the Infrastructure team and is responsible for the support, administration, and implementation of the company's desktops, laptops, cloud servers, applications, and cloud networking. The IT Support Specialist also supports the MiHIN help desk, office equipment, wireless network, VOIP phones, and conferencing equipment.

This is a full-time position where days and hours can vary Monday through Friday, 8:00 AM to 8:00 PM.

Duties and responsibilities

Primary job duties and responsibilities:

  • Manage MiHIN help desk tickets and issues to resolution
  • Support MiHIN staff computers, equipment, and SaaS solutions
  • Manage office network, access points, switches, firewalls
  • Support office phone and video conference systems
  • Assist IT security team with auditing of numerous systems
  • Setup, image, and deployment of new computer resources
  • Monitor performance and troubleshoot problem areas as needed; monitor logs, perform computer and network forensics
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions
  • Create and maintain documentation for network configuration, network mapping, processes and service records
  • Repair and recover from hardware or software failures; coordinate and communicate with impacted parties
  • Apply OS and application patches and upgrades on a regular basis
  • Participate in after-hours on-call rotation and after-hours maintenance window activities as needed
  • Other duties as assigned
  • Ensure that Information MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures


Required qualifications:

  • Bachelors in an IT/IS discipline or equivalent applicable experience
  • Ability to work independently as well as part of a team
  • Ability to solve customer queries
  • Detailed knowledge of systems support – administration, configuration, troubleshooting, performance tuning, security and general maintenance of Intel platforms
  • Experience supporting Windows 7, 8, 10, Mac Operating Systems and Linux
  • Understanding of Salesforce CRM application for ticket management
  • Patching and updating of numerous systems
  • Symantec Anti-Virus
  • Experience supporting iOS, Android, and Windows phones
  • Wireless networks

Preferred qualifications:

  • AWS cloud console management, AMI deployment, S3, and EBS experience
  • Familiarity with server virtualization
  • Linux experience
  • Bash or Shell scripting experience
  • Network troubleshooting ability
  • Ability to write SQL queries
  • Backup and recovery strategies and technologies
  • Network and security concepts and technologies
  • Understanding of healthcare and HIPAA requirements
  • HL7 and LLP experience

At MiHIN, we are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think to best serve our stakeholders and our communities.

Because our family of companies serve everyone, we believe in including everyone.  This means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socio-economic upbringing, and more.

We believe diversity and inclusion among our teammates is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

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